SWFL Vacations Cancellation Policies

Every vacation rental listing has a cancellation cutoff of 30, 14 or 7 days before check-in, chosen by the Host. Cancel before the cutoff and you get back the rent, cleaning fee, other mandatory fees and taxes in full; the 3% booking fee is not refunded and the 6% deposit is refunded. Cancel at or after the cutoff and the stay is not refunded. Experiences and services use one standard policy. All times are the listing's local time (Eastern), and "check-in" means the listing's stated check-in time on the arrival date.

Vacation rental policies#

The exact cutoff. The cutoff is the listing's check-in time on the day that is 30, 14 or 7 days before the arrival date. For example, with a 14-Day policy and a Saturday, March 20 arrival, and a 4:00 p.m. check-in time, the cutoff is Saturday, March 6 at 4:00 p.m.

Cancel before the cutoff. The rent, cleaning fee, other mandatory fees and taxes are refunded in full (or, if not yet charged, are never charged). The 3% booking fee is not refunded. The 6% deposit paid at booking is refunded.

Cancel at or after the cutoff. Nothing is refunded: not the rent, cleaning fee, other mandatory fees or taxes, and not the booking fee or the 6% deposit, unless the law requires a refund or the Host or SWFL Vacations cancels the booking.

After check-in. Nights after check-in are not refunded, including if you leave early.

Bookings made inside the cutoff. If you book on or after the cutoff, you are already inside it, so the stay is not refundable once confirmed.

How cancellations line up with payments#

You pay in two steps. When you book, you pay 9% of the booking subtotal: the 3% booking fee plus a 6% deposit toward your stay. The remainder of the stay total (the booking subtotal less the deposit, plus taxes) is charged automatically to your saved card before the cutoff; we first try 3 days before it. If you book after the date of that first attempt (for a 14-Day policy, less than 17 days before check-in), the whole stay total is charged when you book, on behalf of the Host. See the Fee Schedule.

So in practice:

• If you cancel before the cutoff, usually only the 9% paid at booking has been charged. Nothing else is charged. The booking fee is kept and the 6% deposit is refunded.
• If the remainder has already been charged before you cancel (for example, it was charged in the 3 days before the cutoff, or you booked close to check-in and paid in full before the cutoff), the rent, cleaning fee, other mandatory fees and taxes are refunded in full, the booking fee is kept and the deposit is refunded.
• At the cutoff, everything you have paid is no longer refundable.
• If the charge for the remainder fails, we retry it before the cutoff and email you a payment link after each failed attempt. If it is still unpaid at the cutoff, the booking is canceled automatically. That is treated as your cancellation at the cutoff, so the 9% paid at booking is not refunded, and nothing more is charged.

What gets refunded#

• Refundable security deposits and card holds are always returned in full for a canceled booking.
• When the rent is refunded, the cleaning fee, other mandatory fees and the taxes on them are refunded with it.
• The booking fee and the 6% deposit are refunded only as described above. Both are refunded in full when the Host or SWFL Vacations cancels.

Bookings made under the older policies#

Bookings confirmed before this version took effect keep the cancellation policy shown when they were booked: Flexible, Moderate, Firm or Strict under version 1.1.0 of these Cancellation Policies, including its long-stay rule and its booking fee rule.

Channel bookings#

If you booked a listing through another site, such as Airbnb, Vrbo or Booking.com, that site's cancellation policy and refund process apply, not these policies.

Experiences and services (carried forward)#

Guests get a full refund if they cancel at least 24 hours before the start time. They also get a full refund if they cancel within 24 hours of booking, as long as the start time is at least 48 hours away. Cancellations less than 24 hours before the start time are not refunded.

If a Vendor cancels for weather, safety or any other reason, the Guest gets a full refund or a rebooking, at the Guest's choice. Vendors set their own rules for late arrivals and no-shows, shown on the listing.

Hurricanes, storms and evacuations (carried forward)#

The listing's cancellation policy applies to storms, including named storms, watches, warnings and evacuation orders. We strongly recommend travel insurance that covers hurricanes, especially for trips between June 1 and November 30.

If a Host cancels because of an evacuation order or storm damage, the Guest gets a full refund, including the booking fee and the 6% deposit, and the Host pays no cancellation charges. Hosts may also choose to refund unused nights when a stay is cut short by an evacuation order.

When the Host or listing is at fault (carried forward)#

Guests get a full refund, including the booking fee and the 6% deposit, if the Host or SWFL Vacations cancels. If the property is materially not as described, is unsafe, or cannot be accessed, report it to us within 24 hours of discovering the problem. We may then arrange a partial or full refund under the Terms of Service.

Host cancellation charges (the 6% commission SWFL Vacations would have earned, plus any rehousing difference) are set out in the Fee Schedule and the Host Terms.

How refunds are paid (carried forward)#

Refunds go back to the original payment method. Banks usually post them within 5 to 10 business days.

Listings offered by Sands Property Management LLC (carried forward)#

These listings follow Sands Property Management LLC's own cancellation policy, which is shown on the listing and in its rental agreement before you book.

Previous versions