Summary of changes
Vendors pay only the 15% commission (unless a different rate is agreed in writing), and SWFL Vacations pays card processing on guest payments for their bookings. A vendor cancellation refunds the guest in full and no commission is owed. Accepting these terms when you create a vendor account is the agreement; there is no separate signed Vendor Agreement.
SWFL Vacations Vendor & Experience Provider Terms
Effective October 20, 2026 · Version 1.1.0
These terms apply in addition to the Terms of Service. Capitalized terms have the meanings given in the Terms of Service. If we agree a different commission rate or another term with you in writing, that written agreement controls for that term only.
V1. Scope#
These terms apply to anyone who lists:
- Services, where you come to the Guest's location. Examples include private chefs, catering, prepared meals, massage and spa, makeup, photography, personal training, and car rental or delivery.
- Experiences, which are activities at your location or a meeting point, usually lasting 1.5 to 4 hours. Examples include boat charters, jet ski and water sports rentals, fishing and wildlife tours, art workshops and cultural tours.
You are an independent business, and you alone are responsible for delivering what you list.
Your agreement with us. You become a Vendor, and these terms become your agreement with SWFL Vacations, when you create a vendor account and accept these terms. There is no separate signed Vendor Agreement.
V2. Licenses and credentials#
You must hold every license, permit and credential your activity requires, keep them current, and upload proof when we ask. We may verify your credentials and remove your listing if proof is missing or expired. Depending on your activity, we expect to see:
| Category | Typical credentials |
|---|---|
| Boat charters carrying passengers for hire | USCG Merchant Mariner Credential: OUPV ("six-pack") for up to 6 passengers on uninspected vessels, or a Master license and USCG Certificate of Inspection for more than 6 passengers. Enrollment in a USCG drug testing program and current vessel registration. |
| Jet ski, boat and kayak rentals | FWC livery permit, compliance with renter instruction and boater education requirements, and vessel registration |
| Fishing charters | Captain's credentials above, plus a for-hire saltwater fishing license covering customers and any required federal permits |
| Massage | Florida Licensed Massage Therapist license, plus an establishment license where required |
| Private chef, catering and prepared meals | The food service license or permit that applies, and food manager or food handler certification |
| Makeup, spa and hair | The Florida cosmetology or specialty license the service requires |
| Car rental and delivery | Business licensing, required auto insurance, and compliance with Florida rental car surcharges and taxes |
| Tours and workshops | Local business tax receipts, and any venue, park or refuge permits |
V3. Insurance#
You must maintain commercial general liability insurance of at least $1,000,000 per occurrence and $2,000,000 aggregate. You must also maintain, as applicable to your business:
- marine or protection and indemnity coverage of at least $1,000,000 for vessel operations
- professional liability coverage for massage, spa and personal training
- commercial auto coverage for vehicle services
- product liability coverage for food
- workers' compensation as Florida law requires
Name SWFL Vacations LLC as an additional insured where your carrier allows, and provide certificates on request and at each renewal.
V4. Safety and waivers#
You must operate safely and follow all laws, including U.S. Coast Guard and Florida Fish and Wildlife Conservation Commission rules on life jackets, capacity and weather. You may require participants to sign your own waiver or release, and you must describe that requirement in your listing. SWFL Vacations may show your waiver to Guests before or after booking, but we do not draft it and are not a party to it. You must cancel or reschedule when weather is unsafe. When you do, the Guest receives a full refund or a rebooking, at the Guest's choice.
V5. Listing accuracy#
Your listing must describe the duration, meeting point, what's included and excluded, any age, weight, health or swimming requirements, accessibility, group size, cancellation terms, and any add-on costs. The total price, including all mandatory fees, must be shown upfront.
V6. Services at Guest properties#
When you enter a property booked through the Platform, or any Guest's lodging, you must follow its house rules and occupancy limits and must not cause damage. You are responsible for any damage you cause. You may not sell or offer unlisted services on site to get around the Platform.
V7. Fees, payouts and Stripe#
You pay SWFL Vacations a commission of 15% of the price of each booking made and paid on the Platform, unless we agree a different rate with you in writing. The commission is the only fee we charge you on a booking. SWFL Vacations pays card processing on Guest payments for your bookings, and you do not pay Stripe's processing fees on them. The commission is kept by SWFL Vacations out of the Guest's payment, so it is not deducted again from your payout. Payouts are released 24 hours after the scheduled service or experience ends. The paragraph of Host Terms H8 that begins "We may delay, hold or reverse payouts" and Host Terms H9 apply to you as if "Host" read "Vendor." The rest of H8, which sets the Host commission and the payment schedule for stays, does not apply to you. You are responsible for sales tax on taxable goods and services, such as prepared food and certain vehicle rentals.
V8. Cancellations#
If you cancel a confirmed booking for any reason, the Guest receives a full refund, including the commission, and you owe SWFL Vacations no commission on it. You earn nothing on the booking. If you cancel often, other than because of unsafe weather, a safety issue, a documented emergency or another reasonable circumstance we accept, we may lower your search placement, and we may suspend or remove your listing after a pattern of cancellations.
V9. Other terms that apply to you#
Host Terms H13 (anti-circumvention), H15 (reviews), H16 (nondiscrimination) and H18 (term and termination) apply to you. Your indemnity under H17 also applies, and it expressly includes injury, illness, drowning, allergic reaction, vehicle accidents and property damage arising from your services or experiences.
V10. Recommendations on stay pages#
We may recommend your business on Guest stay pages and in local guides. Placement is at our discretion and may depend on performance, reviews or paid promotion. Paid placement is labeled as sponsored.