Help
Answers for hosts.
When do I get paid?
Each stay is paid out 24 hours after your guest checks in, to the bank account in your Stripe account. Stripe can take a couple of business days to reach your bank. Earnings shows what’s coming and what’s been paid.
How do I block dates?
Open Calendar, pick the listing, and use Block dates under the month view. Blocked dates can’t be booked on SWFL Vacations.
How do I keep Airbnb and Vrbo in sync?
In Calendar, paste each channel’s iCal link under external calendars so their bookings block your dates here. Then copy your SWFL Vacations calendar link into each channel so they see your bookings here.
What is a calendar conflict?
A synced block from another channel overlaps a booking made here. Your booking is never cancelled automatically: check the dates with the other channel.
What do guests see about me?
Your public profile (display name, photo and bio) once we’ve reviewed it. Guests also see the phone and email you choose to share in Profile, from booking confirmation until check-out, and only if you tick the box there. You can turn that off anytime. Your account email and phone are never shown, and you see their first name and party size only.
My listing says “Changes requested”. What now?
Our team needs something updated before it can go live. The notes are on the listing in Listings. Make the changes and use Fix and resubmit.
Still stuck? Call (239) 900-1682 or email support@swflvacations.com.