Summary of changes
Guest fee is now called the booking fee (3%); wording that the booking fee is kept on guest cancellations and refunded when the host cancels.
SWFL Vacations Fee Schedule
Effective October 16, 2026 · Version 1.2.0
Guests pay a 3% booking fee on every booking, every Host (including Sands Property Management LLC) pays a 6% commission, and Vendor commissions are set in each signed Vendor Agreement. This Fee Schedule is part of the Terms of Service. We give 30 days' notice before any change, and changes never apply to bookings already confirmed.
| Fee | Who pays | Amount | Calculated on |
|---|---|---|---|
| Booking fee | Guest | 3% | Booking subtotal |
| Host commission | Host | 6% | Booking subtotal |
| Experience commission | Vendor | As set in the Vendor Agreement | Experience price |
| Service commission | Vendor | As set in the Vendor Agreement | Service price |
| Payment processing | Host or Vendor | Stripe's fees, currently about 2.9% plus 30¢ per card payment, plus any payout fees | Each payment |
| Host cancellation | Host | The commission on the canceled booking, plus any extra rehousing cost, capped at the original booking total | Canceled booking |
| Vendor cancellation | Vendor | The full commission on the canceled booking | Canceled booking |
Definitions and details#
Booking subtotal means the nightly rate for all nights, plus the cleaning fee and any other mandatory fee the Host charges. It excludes taxes, refundable security deposits and the booking fee.
All-in pricing. Every price shown to Guests includes the booking fee and all mandatory fees. Taxes are shown as a separate line before payment. Guests are never charged a card surcharge.
The booking fee is non-refundable unless the host cancels. The 3% booking fee is kept by SWFL Vacations when a Guest cancels, at any refund level, including a full refund of the stay under the Cancellation Policies. It is refunded in full only when the Host cancels. The Host commission is refunded in proportion to any refund of the stay.
Host cancellations. When a Host cancels, the Guest receives a full refund, including the booking fee. A Host who cancels a confirmed booking owes the commission SWFL Vacations would have earned on it. If the Guest is rehoused in a comparable listing that costs more, the Host is also billed the difference between the new booking and what the Guest paid, capped at the original booking total. For example, if the original stay was $300 per night and the replacement is $400 per night, the Host is billed $100 per night. If the replacement costs the same or less, the Host owes only the commission. These charges are deducted from future payouts or invoiced.
No cancellation charges apply when a Host cancels because of a mandatory evacuation order, because the property became uninhabitable, or for another reason we accept as valid.
Vendor cancellations. A Vendor who cancels earns nothing on the booking and owes the full commission, unless the cancellation is for unsafe weather, a safety issue, a documented emergency, or another reasonable circumstance we accept. The Guest always receives a full refund.
Payouts. Host payouts are released 24 hours after guest check-in. Vendor payouts are released 24 hours after the scheduled service or experience ends. The commission and Stripe processing fees are deducted before payout and shown on each payout statement.
Security deposits. Each Host chooses whether to require a refundable deposit, a card hold, a non-refundable damage waiver fee, or none of these. No fees are charged on refundable deposits.
Taxes. Hosts are responsible for reporting and remitting rental taxes. The tax amounts a Host sets up are collected from the Guest and passed through with the payout.
Listings offered by Sands Property Management LLC. Sands Property Management LLC is a Host like any other. The same fees apply to its listings: Guests pay the 3% booking fee, and Sands Property Management LLC pays SWFL Vacations the same 6% Host commission as every other Host.